"I’ll Build It So They Can’t Tell Me No"

38 minutes

Season 6

·

Episode 2

In This Conversation

Sarah Dandashy of Ask a Concierge got a flat "no" from a major brand two weeks before we taped this. Her response: build something they can't turn down. In her third visit to Check-In with Bryan, Sarah opens up about the rejections behind a career that looks effortless from the outside — the year-long TV development deal that died, the brands that passed, and the mindset that carried her through all of it: "It's not rejection, it's redirection." Sarah made her professional debut at 14 as a fairy sprite at the Georgia Renaissance Festival — eight hours a day on her feet, inventing a character and pulling strangers into a world that didn't exist. She still calls it the best hospitality training she ever got. From Jeddah to London to Atlanta to Washington D.C., she trained at Georgetown's School of Foreign Service pointed squarely at diplomacy, and landed in hospitality instead. In 2012, working the concierge desk in Beverly Hills, she started filming what-to-see-and-do videos in Los Angeles and took her advice off the desk and onto the internet — years before anyone called it a content strategy. "I was creating reels before other people were creating reels." In 2015, Les Clefs d'Or International named her Best Young Concierge in the world. She has since written the bestselling HOSPITALITY FROM WITHIN, spoken on the TEDx stage, and now spends more than 200 nights a year on the road.

Key Topics

Why rejection is a redirect, not a verdict — and why "the rent is too expensive" to keep living in that feeling

Content creation as a legitimate small business, and why the "influencer" eye-roll is about a decade out of date

Bryan's own first stage role, which involved an elf costume and tights

In This Episode:

  • The passage from HOSPITALITY FROM WITHIN that stopped Bryan cold: "Follow the yeses."

  • Turning concierge tenacity on your own career — if you'd find a guest a Plan B, C and D, do it for yourself

  • The year-long TV development deal that ended in a no, and what she built so it couldn't happen again

  • Why she turns down content ideas that would probably perform well

  • Telling a brand their idea will fall flat without making anyone feel stupid — and having no ego about whose idea wins

  • Filming since age seven on her grandfather's camera, including interviews with rocks

  • The audience she never expected to find: not tourists, locals looking for a date night idea

  • Then we close the way every episode this season closes — with a game. Tyler reads real hotel guest reviews and Sarah and Bryan guess how the guest actually rated the stay. Black mold, a cockroach in the bed... and a two out of five.

Sarah Dandashy

Luxury Hospitality & Travel Media Personality

@askaconcierge

LinkedIn Logo and Link

About Our Guest

Sarah Dandashy has spent her career proving that hospitality is a skill set, not a job title. She started at the concierge desk in Beverly Hills. In 2012 — years before anyone called it a content strategy — she began filming what-to-see-and-do videos and took her advice off the desk and onto the internet. That became Ask a Concierge.


In 2015, Les Clefs d'Or International named her Best Young Concierge in the World. Today she is the author of the bestselling Hospitality From Within, a TV travel expert and TEDx speaker, a contributor to Skift, and co-host of Skift's Good Morning Hospitality: Hotels Edition. She still works as a private concierge for clients who could call anyone — and spends more than 200 nights a year on the road.


Click here to order Sarah's book, Hospitality from Within!