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Hospitality From Within by Sarah Dandashy — book cover

Recommended Read

Hospitality From Within

Hospitality From Within

How true hospitality turns luxury service into an experience people actually remember.

How true hospitality turns luxury service into an experience people actually remember.

Sarah Dandashy

By Sarah Dandashy

Les Clefs d’Or Concierge · Travel Expert

Buy On Amazon

Buy On Amazon

Buy On Amazon

Buy On Amazon

Hear Sarah On The Show

Hear Sarah On The Show

Hear Sarah On The Show

Hear Sarah On The Show

As an Amazon Associate, Check-In with Bryan earns from qualifying purchases. Buying through this link costs you nothing extra.

As an Amazon Associate, Check-In with Bryan earns from qualifying purchases. Buying through this link costs you nothing extra.

Inside The Book

Service People Actually Remember

Sarah spent two decades behind the desk at The Peninsula, Four Seasons, and The London West Hollywood. This is the part of the job nobody writes down — told through real stories from concierges around the world.

The Seven Pillars

The foundations of genuine hospitality, broken down with examples you can use on the floor tomorrow.

Reading The Guest

How to hear what someone is really asking for — and how to say no in a way that still feels like yes.

Stories From The Field

Candid accounts from recognized concierges worldwide, plus insights from industry executives.

Avoiding Burnout

Sustaining service spirit over a career, for the people who give hospitality away all day long.

Praise

What The Industry Says

This is not a hotel book, it transcends the hotel business and taps into the real spirit and essence of hospitality.

Anthony Melchiorri

Founder, Argeo Hospitality

A definitive resource packed with practical information and candid real-life examples.

James G. Little

Chef Concierge, The Peninsula Beverly Hills

Addressing service from the inside out maintains and sustains service spirit one insight at a time.

Holly Stiel

Thank You Very Much, Inc.

Sarah Dandashy

About The Author

About The Author

Sarah Dandashy

Sarah Dandashy

Global Concierge & Travel Expert · Founder, Ask a Concierge

Global Concierge & Travel Expert · Founder, Ask a Concierge

Sarah built her career at The London West Hollywood, Four Seasons Washington D.C., The Peninsula Beverly Hills, and L’Ermitage Beverly Hills. In 2015 she was named Best Young Concierge by Les Clefs d’Or. She is a Georgetown School of Foreign Service graduate, a TEDx speaker, and a go-to voice on travel trends and guest experience.


She joined Bryan to open Season 4 for a conversation about the return of the human touch, AI in the guest experience, and where luxury and economy expectations are splitting.

Sarah built her career at The London West Hollywood, Four Seasons Washington D.C., The Peninsula Beverly Hills, and L’Ermitage Beverly Hills. In 2015 she was named Best Young Concierge by Les Clefs d’Or. She is a Georgetown School of Foreign Service graduate, a TEDx speaker, and a go-to voice on travel trends and guest experience.


She joined Bryan to open Season 4 for a conversation about the return of the human touch, AI in the guest experience, and where luxury and economy expectations are splitting.

Watch The Episode

Watch The Episode

Watch The Episode

Watch The Episode

Get Your Copy

Available in paperback and on Kindle.

Buy On Amazon

Buy On Amazon

Buy On Amazon

Buy On Amazon

As an Amazon Associate, Check-In with Bryan earns from qualifying purchases.

Affiliate Disclosure

Check-In with Bryan is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com. The Amazon link on this page is an affiliate link, which means we may earn a commission if you make a purchase — at no additional cost to you. We only recommend books and resources we genuinely believe are worth your time.