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INTERVIEW

INTERVIEW

INTERVIEW

INTERVIEW

Is Hotel Tech Losing the Human Touch?

42 minutes

Season 5

·

Episode 6

In This Conversation

What happens when a longtime hotel operator moves into the world of hospitality technology? Bryan sits down with Nick Knight of Duetto, recorded at the Digital Transformation Summit in Arlington, Texas, to talk about the evolution of hotel tech, revenue management, AI, and personalization.

The conversation traces two decades of change in hotel operations — from traditional systems to cloud-based platforms and machine learning — and lands on a central theme: AI should augment, not replace, a hotelier's decision-making.

Nick and Bryan also discuss why human connection remains essential in hospitality, and what it takes to train the next generation of hotel leaders in an increasingly automated industry.

Key Topics

AI Augmenting (Not Replacing) Hoteliers

Evolution of Revenue Management

Human Connection in Hospitality

In This Episode:

  • The evolution of hotel technology over the past 20 years

  • AI's role in supporting — not replacing — hoteliers

  • Where revenue management and profit optimization are headed next

  • Duetto's approach to artificial intelligence and machine learning

  • Why human connection remains essential in hospitality

  • Training strategies for developing the next generation of hotel leaders

Nick Knight

Director of Hospitality Solutions, North America

Duetto

LinkedIn Logo and Link

About Our Guest

Nick Knight is Director of Hospitality Solutions, North America at Duetto, where he works with hotel operators on revenue management strategy powered by AI and machine learning. A longtime hotel operator himself before moving into technology, he brings a practitioner’s perspective to how hospitality technology should support — rather than replace — human decision-making.