Is Hotel Tech Losing the Human Touch?
42 minutes
Season 5
·
Episode 6
In This Conversation
What happens when a longtime hotel operator moves into the world of hospitality technology? Bryan sits down with Nick Knight of Duetto, recorded at the Digital Transformation Summit in Arlington, Texas, to talk about the evolution of hotel tech, revenue management, AI, and personalization.
The conversation traces two decades of change in hotel operations — from traditional systems to cloud-based platforms and machine learning — and lands on a central theme: AI should augment, not replace, a hotelier's decision-making.
Nick and Bryan also discuss why human connection remains essential in hospitality, and what it takes to train the next generation of hotel leaders in an increasingly automated industry.
Key Topics
AI Augmenting (Not Replacing) Hoteliers
Evolution of Revenue Management
Human Connection in Hospitality
In This Episode:
The evolution of hotel technology over the past 20 years
AI's role in supporting — not replacing — hoteliers
Where revenue management and profit optimization are headed next
Duetto's approach to artificial intelligence and machine learning
Why human connection remains essential in hospitality
Training strategies for developing the next generation of hotel leaders
Nick Knight
Director of Hospitality Solutions, North America
Duetto
About Our Guest
Nick Knight is Director of Hospitality Solutions, North America at Duetto, where he works with hotel operators on revenue management strategy powered by AI and machine learning. A longtime hotel operator himself before moving into technology, he brings a practitioner’s perspective to how hospitality technology should support — rather than replace — human decision-making.
