Inside the Rise of Independent Hotels

58 minutes

Season 3

·

Episode 9

In This Conversation

Jenn Parks joins Bryan for a conversation two people in the hospitality world had been circling for years before finally landing it — a deep dive into what Curator Hotel & Resort Collection actually is, and why the independent hotel segment is having a real moment. Jenn walks through Curator's model: a membership collection, not a management company or brand, that negotiates preferred vendor pricing and marketing exposure for independent hotels without imposing brand standards.

The two trace Jenn's unlikely path into hospitality — from a high-school front desk job at a Hampton Inn, to an international relations degree during 9/11, to fifteen years at National Geographic building out its Unique Lodges of the World collection before a leap into Curator when it was founded by Pebblebrook Hotel Trust in the middle of the 2020 pandemic.

Bryan and Jenn get into why independent hotels can out-compete big brands on guest experience — the handwritten notes, locally sourced amenities, and curated design touches that get lost as properties get absorbed into bigger systems — and debate whether the industry's shift toward flexible, month-to-month vendor agreements is finally catching up to how every other subscription business already operates.

Key Topics

Independent Hotels vs. Branded Systems

Vendor Contracts & Flexibility

Guest Experience & Storytelling

In This Episode:

  • What Curator Hotel & Resort Collection actually is: a membership collection, not a brand or management company

  • Why Curator launched in November 2020, in the middle of the pandemic, and why that timing helped

  • Jenn's path from a Hampton Inn front desk job to 15 years at National Geographic's travel division

  • How Curator negotiates preferred vendor pricing without mandating which vendors members use

  • Why independent hotels increasingly outperform big brands on guest experience and storytelling

  • The case for 60-day-notice vendor agreements instead of multi-year contracts

  • What happens when a hotel's brand license expires and it decides to go independent

  • The growing wave of independent-hotel acquisitions by major brand M&A

Jeff Emmons Headshot

Jenn Parks

VP of Member Development & Communications

Curator Hotel & Resort Collection

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About Our Guest

Jenn Parks is Vice President of Member Development and Communications at Curator Hotel & Resort Collection, a membership network of nearly 100 independent hotels and resorts across the U.S. founded by Pebblebrook Hotel Trust. Before Curator, she spent 15 years at National Geographic, ultimately leading the Unique Lodges of the World program, a curated collection of eco-luxury properties built around sustainable tourism. Jenn holds a degree in International Studies with a focus on peace and conflict resolution from American University, and got her start in hospitality as a 16-year-old overnight front desk agent at a Hampton Inn in New Hampshire.

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